1. You don't have many reviews, why?
We previously only focused on private clients such as interior designers and hotel projects via word of mouth. For our online collection, we have been in stealth mode for 4 years to develop the best products possible. Therefore, we are looking forward to your feedback and reviews to continue to serve you better and help other customers. We will continue to accumulate more reviews as we launched our products since late 2023.
2. Why does the product take so long to deliver to my place?
As we launch our new products, we want to ensure that product quality is consistent, customer costs are reduced, and special requests are met. We can adjust the height of the suspension wire/chain to ensure it hangs at the perfect height for you. Currently, the only way we know how to do this is to ship directly from the factory. Shortening shipping time is our priority. If you absolutely need faster shipping, please let us know.
3. How to maximize my Philips Hue product potential?
Although, Philips Hue supports Bluetooth connection, to maximize its potentials, it requires a Philips Hue Bridge to unlock the full power of Hue from multi-room and out-of-home control to custom automations; secure and stable connection won't strain your Wi-Fi, sold separately.
4. Do you offer discount?
If your payment is made through Paypal, we can offer extra 4% discount. You can claim the discount after the transaction has been completed.
5. Does it require assembly?
Most of our products don’t require assembly unless the product description says otherwise.
6. What are Philips Hue Lightstrip specifications?
Philips Lightstrip 3.3ft/1m Wattage 10W 850 lumen 25,000 h 100-240 V.
7. What is the product origin?
We source products from various countries, including Egypt, Italy, and China. However, unless stated otherwise, most of our products are made in China.